Terms of service

Last updated: 11 September 2026

Welcome to Woven Wild. These Terms of Service explain the terms that apply when you use my website or purchase products from me.

By using this website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Woven Wild

This website is operated by Woven Wild.

Throughout these terms, “I”, “me” and “my” refer to Woven Wild.

These terms apply to all visitors, customers and users of the website.

If you do not agree to these terms, please do not use this website or place an order.

2. My Products

Many of my products are handmade, made to order, personalised or customised.

Because my products may be handmade or individually produced, there may be small variations in colour, placement, finish or appearance. These variations are not necessarily faults and are part of the nature of handmade products.

I make every reasonable effort to ensure that product descriptions, photographs, measurements and colours are accurate. However, colours may appear slightly different depending on your device or screen settings.

Where a product is made using natural materials, such as wood, stone, crystals or other natural materials, variations in colour, pattern, shape and texture may occur. These are natural characteristics rather than defects.

I reserve the right to discontinue products or make reasonable changes to products where necessary, provided that the product supplied remains as described and complies with your legal rights.

3. Personalised, Bespoke and Custom Products

I offer a range of personalised and customised products.

These may include, but are not limited to:

Custom clothing and workwear
Personalised clothing
Custom mugs and drinkware
Items featuring names, wording or other personal details
Items featuring customer-supplied business logos or designs
Other products made or customised to a customer's specific requirements

Before placing an order for a personalised or customised product, you are responsible for checking that all information you provide, including names, spelling, wording, dates, sizes and design requirements, is correct.

Where you provide a logo, image, artwork or other material for me to use, you confirm that you have the necessary permission or rights to use that material.

Because personalised and bespoke products are made specifically for you, they may not have the same cancellation rights as standard, non-personalised products. This does not affect your legal rights if the product is faulty, not as described or otherwise does not meet the requirements of consumer law.

Further information can be found in my Returns & Refunds Policy.

4. Orders

When you place an order, you are making an offer to purchase the products selected.

You must provide accurate and complete information when placing an order, including your name, delivery address and any personalisation details required.

Please check your order carefully before completing your purchase.

I reserve the right to refuse or cancel an order where there is a genuine reason to do so, including:

A product being unavailable
A clear pricing or listing error
An error in product information
Suspected fraudulent or unlawful activity
A customer's requested personalisation being unsuitable or impossible to fulfil

If I need to cancel an order after payment has been made, I will provide an appropriate refund.

5. Prices and Payment

All prices are displayed in pounds sterling (£), unless otherwise stated.

I reserve the right to change prices at any time. However, changes will not affect an order that has already been accepted.

Available payment methods will be displayed at checkout. Payment may be processed through third-party payment providers, including card payment services, PayPal, Klarna or other payment methods made available through my website.

Any payment provider may have its own terms and conditions, which will apply alongside these terms where relevant.

6. Delivery

Information about delivery methods, estimated delivery times and processing times can be found in my Shipping Policy.

I will make reasonable efforts to dispatch orders within the stated processing time.

Delivery times are estimates and may be affected by circumstances outside my reasonable control, including courier delays, adverse weather, strikes or other disruption.

You are responsible for providing a correct and complete delivery address.

If an order is delayed, lost or damaged during delivery, please contact me as soon as possible so that I can investigate the issue with the delivery provider and help resolve it.

Nothing in these terms removes or limits any legal rights you have in relation to delivery or your order.

7. Returns, Cancellations and Refunds

My Returns & Refunds Policy explains how cancellations, returns, exchanges and refunds are handled.

If you are a consumer purchasing online, you may have a legal right to cancel a purchase within 14 days of receiving your goods, unless an applicable legal exception applies.

For example, the statutory cancellation right generally does not apply to goods that are made to the customer's specifications or are clearly personalised.

This may include products such as personalised clothing, custom workwear, custom mugs, products featuring a customer's name or business logo, and other products made specifically to a customer's requirements.

However, personalised or customised products must still meet the legal requirements that they are as described, of satisfactory quality and fit for their intended purpose.

Nothing in these terms limits or removes your statutory consumer rights.

Please see my Returns & Refunds Policy for full details.

8. Faulty, Damaged or Incorrect Products

I take care to check orders before they are dispatched.

If your item arrives faulty, damaged, incorrect or does not match its description, please contact me as soon as reasonably possible with details of the problem.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.

Your statutory rights are not affected by anything in these Terms of Service or my Returns & Refunds Policy.

9. Intellectual Property

Unless otherwise stated, the content of this website belongs to Woven Wild or is used with permission.

This includes, but is not limited to:

Designs
Artwork
Logos
Product photographs
Graphics
Written content
Illustrations
Branding
Original text and other creative work

You must not copy, reproduce, modify, distribute, sell or commercially use my designs, artwork, photographs, branding or other content without my prior written permission.

Where a customer provides their own artwork, logo or other material for a personalised order, ownership of that material remains with the customer or its original rights holder. By providing it to me, the customer gives me permission to use it only as reasonably necessary to fulfil their order.

10. Customer-Supplied Designs and Logos

If you ask me to reproduce a business logo, image, design, text or other artwork, you are responsible for ensuring that you have permission to use it.

You must not provide material that infringes another person's copyright, trademark, design rights or other intellectual property rights.

I reserve the right to refuse a request where I reasonably believe that the requested design may infringe another person's rights or may be unlawful.

11. Website Use

You agree not to use this website:

For any unlawful or fraudulent purpose
To attempt to gain unauthorised access to the website or its systems
To interfere with the operation or security of the website
To introduce malicious software, viruses or other harmful material
To misuse the website or its content
To copy or reproduce website content without permission

I reserve the right to restrict or suspend access to the website where there is a reasonable need to protect the website, my business or other users.

12. Website Availability and Information

I aim to keep the website accurate and available, but I cannot guarantee that it will always be available, uninterrupted or completely free from errors.

I may occasionally need to carry out maintenance, updates or changes to the website.

Nothing in these terms excludes liability where I am legally responsible.

13. Liability

Nothing in these Terms of Service is intended to exclude or restrict any liability that cannot legally be excluded or restricted.

In particular, nothing in these terms affects your statutory rights as a consumer or my legal responsibility for matters such as faulty or misdescribed goods, or death or personal injury caused by negligence, where the law does not allow such liability to be excluded.

To the extent permitted by law, I will not be responsible for losses that were not reasonably foreseeable when the contract was made or which were not caused by my breach of contract or other legal duty.

14. Events Outside My Reasonable Control

I will not be responsible for delays or failures caused by circumstances outside my reasonable control.

This may include events such as severe weather, natural disasters, strikes, significant disruption to postal or delivery services, power or internet outages, government restrictions or other events that could not reasonably have been prevented.

Where such an event affects your order, I will make reasonable efforts to keep you informed and fulfil the order as soon as reasonably possible.

This does not affect any statutory rights you may have.

15. Changes to These Terms

I may update these Terms of Service from time to time to reflect changes to my business, website, products or legal requirements.

The version that applies to an order will generally be the version in force when the order is placed, unless a change is required by law.

The latest version will always be published on this page together with the date it was last updated.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory consumer protection rights that apply to you under the law of the country where you live and which cannot legally be excluded.

17. Contact

If you have any questions about these Terms of Service, your order or your rights, please contact me:

Email: aurorasdestination@gmail.com

Please note that although my business has rebranded to Woven Wild, this email address is currently still in use.