Shipping policy

Last Updated: 11th September 2026

Shipping Policy

Processing Time

Every order is handmade with care, and we aim to process orders within 3 business days.

During busy periods, such as launches, holidays or market weeks, please allow up to 12 business days for your order to be made and packed.

Custom and personalised orders, as well as bulk orders, may take longer. If your order needs additional processing time, we will let you know.

Business days are Monday to Friday and do not include weekends or UK bank holidays.

Shipping Times & Tracking

Once your order has been packed and dispatched, you’ll receive an email confirming that it has been sent.

Where tracking is available, your tracking number will be included in your dispatch information.

Delivery times vary depending on your location and the shipping method selected at checkout. We use postal services and trusted delivery providers to send your orders safely.

Please remember that delivery times are estimates and can sometimes be affected by circumstances outside of our control, such as postal delays, severe weather or busy periods.

If your order is delayed or appears to be missing, please contact us so we can help you look into this with the delivery provider.

Double-Check Your Address

Please check your delivery address carefully before placing your order.

If you provide an incorrect or incomplete address and your parcel is returned to us, we may need to charge the cost of sending the parcel again.

If you notice that your address is incorrect after placing your order, please contact us as soon as possible. We may be able to update it before your order is dispatched.

Lost, Delayed or Missing Parcels

If your parcel is delayed, appears to be lost, or has been marked as delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbours or the delivery provider first, where appropriate, as this can sometimes help locate a parcel.

We will do what we reasonably can to help investigate missing or delayed deliveries and, where appropriate, contact the delivery provider on your behalf.

We cannot be responsible for delays caused by circumstances outside our reasonable control, but this does not affect your legal rights as a consumer.

International Orders 🌍

We ship worldwide!

Please be aware that international orders may be subject to customs fees, duties, import taxes or other charges depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Please also be aware that international deliveries may take longer due to customs processing.

If you choose to refuse delivery of an international parcel because of customs charges, or the parcel is returned to us because you did not pay the required import charges, please contact us once the parcel has been returned.

Where a refund is due, the refund will be handled in accordance with our Return & Refund Policy and your legal rights. Original shipping costs and any customs, duties or import charges may not be refundable.

Your Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

Where applicable, we remain responsible for ensuring that goods are delivered to you in accordance with your legal rights.

If you have any questions about your delivery, please contact us at aurorasdestination@gmail.com.