Returns & Refunds Policy

I want you to love your order, and I take great care when making and preparing each item. If something isn't quite right, here's how I handle returns, refunds and exchanges.

🛍️ Standard, Non-Personalised Items

If you buy a standard, non-personalised item from my website, you may have the legal right to cancel your order if you change your mind.

For eligible online orders, you normally have 14 days from the day after you receive your order to tell me that you wish to cancel. You then have a further 14 days to return the item.

Returned items should be unused, unwashed and in their original condition.

You are normally responsible for the cost of returning an item if you cancel because you have changed your mind.

Your statutory rights are not affected by this policy.

✨ Custom & Personalised Items

Some of my products are made specifically to your requirements or are personalised for you.

This can include, for example:

• Custom workwear

• Custom T-shirts

• Personalised clothing

• Custom mugs

• Items featuring your name

• Items featuring a business name or logo

• Other products made to your specific requirements

Because these items are made to your specifications or clearly personalised, the usual 14-day change-of-mind cancellation right does not apply to them.

Custom and personalised orders are therefore non-refundable if you simply change your mind, choose the wrong size, no longer want the item, or do not like the personalisation you requested.

Please check all details carefully before confirming a custom or personalised order, including names, spellings, sizes, colours, logos and other information you provide.

If you provide incorrect information, such as a misspelled name, incorrect size or incorrect logo, I am not responsible for the error.

Customer-Supplied Logos, Artwork & Designs

If you provide a logo, business name, artwork, image or other design for me to use on your order, you confirm that you have the right and permission to use it and to have it reproduced on the products you have ordered.

You are responsible for ensuring that any material you provide does not infringe another person's or business's copyright, trademark, design rights or other intellectual property rights.

I am not responsible for any claims, losses or costs arising from your use of material that you did not have permission to use.

I reserve the right to refuse a custom order if I have concerns about the ownership, permission or legality of any artwork, logo or other material provided.

However, if I make a mistake, the item is faulty, damaged or I do not make the item according to the agreed specifications, please contact me and I will put things right.

🧵 Faulty, Damaged or Incorrect Items

I take great care when making and packing your order, but if your item arrives faulty, damaged or incorrect, please contact me as soon as possible.

Please include your order number, a clear photo of the item and a description of the problem so I can help resolve the issue.

If an item has been damaged during delivery, please contact me rather than the postal service. I will deal with the issue and, where appropriate, make a claim with the delivery company.

Depending on the circumstances and your legal rights, I may offer a repair, replacement or refund.

Nothing in this policy affects your statutory rights.

↩️ Exchanges

I do not offer exchanges for custom or personalised items simply because you have chosen the wrong size, colour or style, or because you have changed your mind.

If I have sent you the wrong item, made the item incorrectly, or the item is faulty or damaged, please contact me and I will arrange an appropriate solution.

For standard, non-personalised items, you may be able to use your statutory cancellation rights as explained above.

🌍 International Orders

For international orders, your consumer rights may differ depending on the country you are ordering from.

Custom and personalised items cannot be returned simply because you have changed your mind, unless required by the consumer protection laws applicable to your order.

If a standard, non-personalised item is faulty, damaged or incorrect, please contact me and I will work with you to resolve the issue.

🕒 Return Timeframes

For eligible standard, non-personalised online orders, please contact me within the applicable 14-day cancellation period if you wish to cancel because you have changed your mind.

If your item is faulty, damaged or incorrect, please contact me as soon as possible after receiving it.

Any timeframe mentioned in this policy does not remove or limit your statutory rights.

📬 How to Contact Me

Please email aurorasdestination@gmail.com with:

• Your order number

• Your name

• The reason for contacting me

• Photos where relevant

Please do not send anything back without contacting me first, as I may need to provide you with return instructions.

Friendly Reminder

Please check your product description and size guide carefully before ordering.

For custom and personalised items, please double-check all information you provide, including names, spellings, sizes, colours and logos before confirming your order.

Custom and personalised items cannot normally be returned simply because you have changed your mind or made an incorrect choice.

If I have made a mistake, sent the wrong item, or the item is faulty or damaged, please contact me and I will put things right.

Nothing in this policy affects your statutory rights under UK consumer law.